18.02.2025

Storebrand continues to ensure compliance and efficiency through a long-term partnership with Nobly

With a focus on efficiency and compliance, Nobly has helped Storebrand strengthen their document management and streamline its workflows—a partnership that has now been extended for another five years.

Background of the Collaboration

Storebrand is one of Norway’s leading financial groups, with over 2,300 employees and a history dating back to 1767. In 2019, Storebrand faced the challenge of finding a new partner to manage its document handling. Fredrik Skurdal, Head of Shared Services at Storebrand Digital, explains the decision to choose Nobly as their partner:
“What we experienced with Nobly, which ultimately led us to choose them, was that in addition to delivering a great product, they also had a clear and well-defined plan for how to carry out the migration to a new system.”

Enhancing Everyday Operations at Storebrand

One of the key benefits of the collaboration has been the implementation of OnBase, a central system that integrates with Salesforce and enables quick and secure access to documents. Kenneth Eriksen, Sales Manager at Nobly Norway, elaborates:
“Our goal is for Storebrand to experience that Nobly’s solutions meet their requirements for secure information management and that Nobly is a partner contributing to real improvements in their daily operations.”

Nobly has delivered a solution based on OnBase, ensuring a user-friendly experience. This has led to:

Faster Processes: Improvements such as increased archiving speed have significantly enhanced efficiency. With an archive of over 160 million documents, Storebrand saves countless hours through digital document management.

Time Savings: Workflows have been streamlined, allowing Storebrand employees to focus on value-creating tasks instead of spending time managing archives across multiple systems.

Compliance: Nobly’s systems ensure that Storebrand meets increasing regulatory requirements. Fredrik Skurdal from Storebrand states:
“This is clearly an area where Nobly has extensive expertise and a strong focus. And that is extremely important for Storebrand.”

The partnership has resulted in more efficient information management, with a single unified system replacing multiple separate solutions. Nobly has also developed a signing client for Storebrand, seamlessly integrated with their existing systems. Compliance remains a top priority for Storebrand, and Nobly is proud to be a trusted partner for the future. Fredrik Skurdal explains:
“We see increasing regulations related to DORA, along with even stricter compliance requirements. We recognize that Nobly takes compliance seriously, and my expectation is that Nobly will continue to stay updated so that together, we can meet and maintain these evolving requirements.”

A Partnership That Provides Security

The close collaboration and mutual transparency between Nobly and Storebrand are invaluable for the success of digital document management. Geographical proximity provides reassurance and ensures the fast and efficient handling of tasks. Kenneth Wie Eriksen adds:

“Being close to our customers is a top priority for us. With our office in Norway and our consultants working directly with the client, we have been able to build a relationship that creates value for both parties.”

The Future of the Partnership

With the new five-year contract, both Storebrand and Nobly look forward to continuing their strong partnership. At Nobly, we aim to become an even stronger strategic partner. Fredrik Skurdal sums up his expectations for the future:
“My expectations moving forward are that we will continue just as we are now—maintaining good solutions that we will further develop and improve together.”

AL Finans chose Nobly and OnBase as IT foundations

As a financing partner within private- and business leasing, factoring and loan financing, AL Finans is subject to strict legal requirements by the authorities.

In order to comply with current legislation and to comply with new legal requirements, AL Finans has chosen the future-proof IT platform OnBase as part of the foundation for the company’s digital workflows, risk classification and document management. Nobly has been responsible for the implementation of OnBase, which has resulted in short response times, releasing of significant personnel resources and strengthened risk classification.

AL Finans operates in a high-transaction environment, where safe and efficient case processing alongside fast response times are crucial for their competitiveness. The decision to step on the digitalisation accelerator resulted in a strong collaboration with the consulting house Nobly in autmn 2020.

“Our approach from the start was a desire for a modern AML system, i.e. an anti-money laundering system. We needed a fine-grained and consistent screening in our onboarding process and our due diligence, ranging from PEP screening and sanction screening of customers and real business owners, to screening terrorist lists, etc. All in order to automatically identify risk classifications and comply with legislation, which is continuously updated. We had a look at different systems that specialized in AML, but our choice quickly fell on OnBase. As a platform, OnBase provides us with a well-oiled engine for handling AML, but is also an integration platform that is integrated with our customer systems. At the same time, OnBase also knew a lot of other things that opened up some new opportunities for us as a business. Therefore, the decision was reasonably easy for us with the many future possibilities for automation,” says Johan Ploug Aagaard, Deputy Director at AL Finans.

The flexibility of OnBase stood the test shortly after the first part of the implementation, with new, stricter legal requirements for reporting citizenship. The addition to the existing risk classification was easy and smooth, as were the other layers of functionality that have subsequently been added to the system.

Saves 2300 hours on manual entries

Risk assessments were previously done manually in Excel, which was a very resource-intensive process. Today, all work processes are digital and automatic when AL Finans receives a loan application. The tailor-made OnBase solution looks up relevant databases, after which a risk classification is automatically produced. Meanwhile, employees can focus their time on more value-creating and customer-focused activities.

The entire optimized process flow has been created in close collaboration between AL Finans and Nobly, and has resulted in considerable time savings:

“If the number of applications that came through in 2020 is our starting point, then we can look forward to saving at least 2300 man-hours per year, only in this first phase of our digitalisation journey with Nobly and OnBase. But one thing is to have saved hours, another thing is that we have achieved uniformity and a higher quality in this work, precisely because it has been digitized. Users are appreciate because they do not have to spend time on manual entries and a lot of manual lookups, but instead can spend time in dialogue and in advising customers. The sooner we can return with an answer, the better – it gives us satisfied customers and of course also competitive advantages. We have become more efficient and can simply run more cases through per. employee, and we can therefore grow the business further with the same number of employees as we have today,” as stated by Johan Ploug Aagaard.

A supplier with industry insight

As Europe’s leading OnBase consulting house, Nobly specializes in business-critical IT solutions for industries including banking, finance and insurance. A position that weighed heavily when AL Finans had to find its future partner.

“Nobly won our trust primarily from their great insight in the industry we are part of, and by virtue of their competencies in the AML area in particular. It is a field that is constantly evolving in our industry, and which can challenge us to execute new legislation quickly. The easier and simpler we can implement regulations, the smoother and faster we are able to service our customers – which is crucial in our industry. This understanding brought Nobly into the collaboration from the start. It was reassuring to sit with a supplier who had insight in both the industry and the requirements we had to live up to, ”explains Johan Ploug Aagaard.

OnBase as a catalyst for digitization

AL Finans has high ambitions for the continued digitalisation of the business, where OnBase will be a central solution.

“Our entire customer archive must be located in OnBase, to provide a 360° customer overview of all relationships, leasing and loan contracts, signed documents, etc. In future projects, we must also build more ongoing due diligence into our risk classifications. When we can continuously screen our customers on various critical parameters, then we also know what risk we are looking into. At the moment, we make risk classifications in connection with the actual onboarding, but we want to make it more dynamic in the upcoming projects, so that the process runs continuously through our entire portfolio. This will mean that we get the right customers on the books over time, and always have our finger on the pulse of the portfolio. OnBase is an important part of our future hedging and growth engine,”concludes Johan Ploug Aagaard.

BMW Group Financial Services improves workflows and efficiency in contract processes

In the automotive industry, car dealers and customers need rapid access to finance. Financial lenders need to make the process of contracting as fast as possible and the financing easily accessible in order to maintain lifelong relationships with business partners and free up working-capital.

BMW Group Financial Services needed a high degree of coordination and streamlined workflows to effectively support car sales in more than 50 countries by speeding up the processing time for contract applications. That is why OnBase® from Hyland was chosen.

“We recognized that the fact that we work across many different countries and with three separate business lines, BMW Group Financial Services, Alphera Financial Services and Alphabet, meant that an improvement in workflows required a greater degree of automation of the contracting process, “says Stefan Karlsson, BMW manager of Business Development, Nordics.

In 2009, the head office of BMW Group Financial Services approved a budget for Enterprise Content Management (ECM) with two key conditions: the solution should be in one database and there should be a common supplier in all markets to minimize implementation time and facilitate collaboration across countries.

“We signed a contract with Hyland on OnBase in 2010 and a structured implementation plan was launched,” said Bert van den Berg, Process & Quality Manager, BMW Group Financial Services. In the period May to October 2011, the ECM solution was installed in five countries: the Netherlands, Denmark, Belgium, Sweden, and Norway.”

The difference :

Eliminates paper and manual work:

BMW Group Financial Services no longer spends time manually handling contracts or appendix. “When working with OnBase, all paper documents can be scanned automatically and sent to the appropriate department via a secure file transfer protocol (FTP),” says van den Berg.

Accelerates the process of entering a contract:

“Previously, it could take up to 10 days to process a completed contract package and even longer for incomplete packages,” says van den Berg. The OnBase solution reduced the processing time from day one. In July, the processing time for contracts was reduced to 5 days and in August to 3 days. In September, the processing time was down to just 2,5 days. Finished, incomplete and incorrect contract packages are now processed faster and more effectively.”

Automatically notifies about defective applications:

OnBase marks defective applications and sends an email to dealers, informing them of incorrect or missing data. This provides a more proactive workflow and makes it easier and faster for dealers to take action. “We have gone from a reactive to a proactive solution,” says van den Berg.

Allows for continuous improvements throughout the company:

“The next step for BMW Group Financial Services is to continue to increase coverage with OnBase by integrating the system with other business systems and increasing the utilization of the reporting service,” says Lars Karlsson.