SpareBank 1 Forsikring is Norway’s fastest-growing insurance company and has the most satisfied customers in the industry. The company combines extensive experience in insurance and pensions with modern solutions, making it a reliable partner for both private and business customers.

When SpareBank 1 Forsikring was demerged from the larger insurance group Fremtind in 2019, the company needed its own IT solutions. The existing case-processing system was only set to receive limited further development, and they now required a new system that could support future business needs.

– “After the demerger, we found ourselves in a situation where we needed to find our own solutions. The case-processing system we had was technically outdated — and we needed something more future-oriented ,” explains Hanne Broen, Head of Customer Deliveries at SpareBank 1 Forsikring.

Following the demerger, the company implemented OnBase as its archive platform, and later decided to extend its use to include case processing — creating strong synergies. Hanne Broen explains that they wanted a solution “that could provide better decision support, simplify processes, and digitally retrieve information from third parties such as NAV and the Norwegian Tax Administration.”

One unified platform with full integration

Together with Nobly, SpareBank 1 Forsikring implemented OnBase as the technical platform for its new case-processing system. Today, the solution covers areas such as pension payouts, death claims, and disability insurance, and is closely integrated with the company’s customer portals. Previously, processes were dominated by paperwork, manual scanning, and long response times. Now, customers simply log in and provide digital consent — and the solution automatically retrieves the necessary documentation.

– “Many cases are ready for processing the same day the customer submits the claim. What used to take weeks due to waiting for documents is now completed in just a few hours,” says Fredrik Rygge, Head of the Payouts Department at SpareBank 1 Forsikring.

From paperwork to a single click

One of the most significant improvements is the integration with NAV — the Norwegian Labour and Welfare Administration. Previously, customers had to wait for decisions, collect documentation themselves, and send everything manually to SpareBank 1 Forsikring. Now, the customer simply gives digital consent, and the solution retrieves the information directly from NAV.

“NAV has most of the information related to the decisions. Before, we often had to send letters and wait — now we retrieve it directly with just a few keystrokes,” Fredrik explains. “It’s a major time-saver. Many cases are ready for processing as soon as the customer reports the claim — without us having to wait for additional information,” he says.

Since the integration was launched in January 2025, SpareBank 1 Forsikring has processed nearly 1,500 cases through the solution.

A better experience — for both customer and employee

With the new solution, SpareBank 1 Forsikring has not only streamlined operations — they have also created a more modern and user-friendly digital experience for customers. During development, customers were involved directly to ensure the solution reflected real needs and behaviors.

“We didn’t just want to become more efficient internally; we also wanted to create a better customer experience. Today, customers have immediate access to decisions and documentation. It’s both more reassuring and more user-friendly,” says Hanne.

The solution also provides internal time savings. Previously, caseworkers had to manually close cases where customers did not respond. Today, such cases are automatically closed.

“Earlier, we had to manually close all cases where the customer never replied. Now it happens automatically in OnBase. That saves us a lot of time,” Fredrik says.

With the entire case-processing platform consolidated in OnBase, SpareBank 1 Forsikring sees significant potential for further automation and efficiency gains.

“We strongly believe this will help us improve time use, quality, and efficiency — while also delivering a better customer experience. That’s essential for our continued digitalization,” concludes Hanne Broen.

A strategic investment — and a strong partnership

The project is not just a technology initiative but a strategic investment for SpareBank 1 Forsikring — and the collaboration with Nobly is a key factor in this journey.

Nobly’s team has been closely involved from the start, contributing both technical expertise and solid business understanding.

“The assignment was challenging for both parties at the beginning, but it has been crucial for us to have a partner who understands both the technical and the regulatory landscape we operate in. It gives us confidence,” adds Hanne Broen.

At Nobly, we are proud to contribute to a better customer experience and more efficient case processing — and we look forward to creating even more solutions together.

Fremtind, now one of Norway’s largest insurance companies, chose OnBase as their archiving platform back in 2016 – at the time under the name Sparebank1 Forsikring. The merger between Sparebank1 and DNB in 2018 led to the establishment of Fremtind, and around the same time, Nobly established its presence in Norway. Since 2019, Fremtind and Nobly have worked closely together to ensure stable operations, efficient document management, and local support.

Large-scale document management – OnBase as a business-critical system

“If OnBase goes down, large parts of the business come to a halt,” says Hege Line, Head of Delivery for Shared Services at Fremtind – emphasizing how critical the system is for the company.
With over 200 million documents and a complex corporate structure, Fremtind needs a robust and scalable archiving system that can support mergers and future growth. OnBase was chosen as the platform to deliver stability, flexibility, and high performance across the entire organization.

OnBase is far more than an archive – it’s a platform that drives automated workflows, ensures correct access management, and integrates seamlessly with Outlook and other digital interfaces actively used in Fremtind’s daily case handling.

Experienced local partner

Fremtind has chosen an on-premise solution, where their internal team is responsible for the daily operation and configuration of OnBase. This gives the company great flexibility and control:
“It gives us an efficient workday and ensures that we maintain core competencies on the solution, which is important to us,” explains Hege Line.

When more complex needs arise – for example during major upgrades or troubleshooting – Nobly steps in with both support and consultancy services.

An important factor in this collaboration is Nobly’s local presence in Norway:
“Having local consultants available adds significant value – it creates closeness, understanding, and faster problem-solving,” says Kenneth from Nobly.

The partnership is built on trust and respect for Fremtind’s technical independence – but with Nobly as a reliable support when it truly matters.

Focus on compliance

Compliance is a key area of focus for Fremtind – especially when it comes to data security, access control, and documentation. OnBase and Nobly play important roles here: OnBase as a robust and compliance-friendly platform, and Nobly as a forward-thinking and committed partner.

“I see Nobly as a serious player that works actively and systematically with compliance – and that is clearly important to us,” says Hege from Fremtind.

Nobly has, among other things, acted as a pilot supplier in efforts to meet the new DORA requirements and has delivered both advice and solutions that strengthen traceability and control.

Fremtind and Nobly have over the years built a partnership where stable document management, local presence, and a shared understanding of business and compliance have been crucial. OnBase serves as a solid backbone for Fremtind’s document management – and Nobly as the partner ensuring the platform supports both daily operations and strategic goals. This is a collaboration we look forward to continuing!