The corona crisis is harsh and deeply serious in many ways. Among other things, it puts great pressure on the insurance industry, which may find it difficult to visit customers physically in connection with claims. It is therefore necessary to take new, virtual paths.

Physical inspections are expensive and the associated work processes are time consuming. Hyland’s newly developed technology “OnBase OnSite” in combination with efficient document management makes physical inspections redundant in most cases. At the same time, it improves the customer experience through shorter response times and direct dialogue.

OnBase OnSite by Hyland is a virtual tool that helps insurance companies inspect damage without physically visiting customers.
In other words, OnBase OnSite is a platform where insurance companies can remotely, asynchronously document, inspect and review claims.
Our mobile solutions support a range of workflows from collaboration with the customer, to self-service and physical inspection on site.

Give your customers the best possible user experience right from the first contact, by giving appraisers, partners or the customer themselves the opportunity to work directly with claims handlers in the insurance companies in real time. They can among other, record live video, make oral description or take photos of the injury.

Alternatively, customers can also upload photos, videos, and other documents related to the damage, to the OnSite web portal which provides claims handlers with instant access to the information.

OnBase OnSite benefits:

• Reduce inspection costs
  Save up to DKK 2,700 per inspection
• Increase appraisal efficiency
  Increase inspection capacity by up to 50%
• Reduce damage costs and treatment time
  Inspections can be reduced to 2-3 days using real-time video footage.

There is a lot of money in having control of the details of a contract and in a busy day it can be difficult.

Who is in control of when a contract;

• Expires
• Must be renegotiated
• Can be price regulated
• Can be terminated

At Nobly, we experience that our customers see great potential in digitalizing and automating everything around a contract.
Contracts can, and are a resource-intensive task, and therefore it is all about reducing risk and improving the work process.

With OnBase, Nobly can automate everything around a contract and provide a 360° overview of the entire process:

Once the contract is signed, OnBase monitors expiration, renegotiation, price adjustment as well as termination and other milestones contained in the contract. This ensures that important deadlines are not exceeded or forgotten.

Do you also see potential in automating your contracts, or do you want to get a deeper insight into what Nobly and OnBase can create of value to the business, then we are happy to talk.

Your employees are your company’s most important asset. Having a full – and secure – overview of personal information and employment conditions should therefore also have the highest priority. OnBase by Hyland is one of the market’s strongest platforms for efficient HR-work and at Nobly we help you get started.

Many companies experience having to retrieve employee information, employment contacts, course certificates, etc. in many different systems. It is a waste of valuable time and is often also a source of a GDPR security breach when personal data is exchanged via e-mail or regular mail.

High security has been part of the design of the OnBase platform from the very beginning. The platform is therefore also a strong and flexible tool in the modern HR-department, where work must be done across systems and departments.

A tailor-made and automated HR-universe
With OnBase as a HR-platform, you can tailor your own employee universe “My HR” from scratch, or you can use OnBase to support and improve communication and work processes between your existing and independent HR-systems. The system ensures that data and data-access are always managed correctly, and that sensitive personal data is deleted automatically and in a timely manner in accordance with applicable rules in the event of terminations. When hiring and changing contracts, Digital Signatur ensures a fast and smooth approval procedure. All features release a lot of resources in the work-day.

OnBase is a unique platform for:

• Secure handling of the data that the company needs in connection with the terms of employment.
• Optimization of work processes, including preparation of employment contracts.
• Automation of processes, including approval of employment contracts with several stakeholders involved.
• Logging of all activity so it is easy to assess who has seen what and when.
• To provide auditors with access to relevant and necessary information about employees during audits in the company
• Advanced visual reporting in connection with built-in dashboards.

Example of dashboard:

In short, OnBase gathers all the information in one place, and makes your work-day simpler, safer, and more efficient.

We help you safely achieve your goals
At Nobly, our most important task is to inquire about your business processes and get right into the corners of your business. We can advise you on the best solution only in this way. If you want to hear more about the many possibilities with OnBase, contact Nobly for a non-committal talk. We are always ready to tell you about how you can successfully digitalize your HR-work.

New document management system brings Alka to the forefront of customer experience and data security

In May 2018, the new Personal Data Regulation came into force, with strict requirements for the storage and use of sensitive personal information. For Alka Forsikring, it was an opportunity to look through all business practices and processes to ensure the best possible control over the handling of sensitive personal information. Nobly offered Alka a solution for all documents; A document portal based on OnBase by Hyland. Mit Alka offers the individual customer a secure overview of engagement and case correspondence, and Alka is thus well equipped for the digital race of the future.

Does your company send emails with confidential or sensitive information? Then you need to pay extra attention in the new year when a new requirement for encrypting emails takes effect. OnBase can be the solution when the requirements have to be complied with.

By Morten Have, Business Development Director & Partner at Nobly

On August 9., you could read a column by Julie Gerdes in Børsen, where she focuses on the forthcoming requirement for encrypting e-mails, which will take effect in the new year. The column is written on the basis of an analysis conducted by Dansk Erhverv (DE) among their members. Here, DE concludes that a large proportion of their member companies (it is not clear how many) have not yet launched initiatives to comply with the Personal Data Regulation, which took effect in May. This is a worrying read, as it can have major financial consequences for the individual business.

Upon request, the Danish Data Protection Agency has announced that they will protect the companies towards the new year. On the other hand, the Danish Data Protection Agency also states that on the other side of the new year, there may be a risk of inspection visits. No one knows which companies will be drawn in this “lottery”. One thing is for sure, though: If the company is not in control of the GDPR, it will be able to anticipate warnings and noticeable fines up to the million mark, depending on how glaring it is.

The first step is the overview
The challenge for the company is, initially to map the internal processes in relation to the sharing and sending of sensitive and/or confidential personal information. Many companies do not have an overview of what sensitive data is being sent or shared. In addition, there may be uncertainty as to which versions of documents containing sensitive information are relevant to archiving.

Digital archiving, workflows and external communication are therefore the very first areas that the company must map if the relatively short time is to be utilized best. Here, a close dialogue with an industry-renowned advisor can be worth the price. And when the mapping is in place, an information platform such as OnBase by Hyland is a really strong card to have on hand if you want to ensure a good night’s sleep.

OnBase – A secure platform
With a well-thought-out implementation of a so-called Enterprise Content Management solution such as OnBase, the company can get a complete overview of workflows and GDPR compliance. OnBase ensures encryption of emails when required, and the digital archiving of documents complies with GDPR requirements. OnBase can be tailored to the company’s existing workflows and IT-systems, making it easy for users and the organization to get started. In the midst of a sometimes hectic GDPR era, not all must necessarily be revolutionized at once. Often, however, it is our experience that changes in work routines can increase productivity and job satisfaction considerably.

As a consulting firm, Nobly has had the pleasure of assisting several large clients with GDPR related tasks. Our most important role is always to create security, value and overview for the users.

If you are unsure whether you have complete control of the GDPR and encryption in your company, you are always welcome to contact us and hear more about how we can help your company meet GDPR requirements.

Hyland Software has acquired Lexmark International’s Perceptive Software Group, thus adding approx. 700 employees to Hyland.

The acquisition includes 17 Perceptive offices around the world, as well as all Perceptive’s Enterprise Content Management (ECM) solutions.

The Perceptive Enterprise Software which is now in Hyland’s portfolio includes: Perceptive Content (formerly known as ImageNow), Perceptive Intelligent Capture (formerly Brainware), Acuo VNA, PACSGEAR, Claron, Nolij, Saperion, Pallas Athena, ISYS and Twistage.

In particular, Acuo VNA will strengthen OnBase by Hyland’s ability to offer healthcare-IT customers a platform for managing clinical content throughout the organization.

The main points at the conference were Hyland’s acquisition of Lexmark’s Perceptive, OnBase Patient Window, optimization of processes in the insurance and finance industry as well as general training and exchange of experiences around OnBase.

We now have a backpack full of fresh knowledge about the future OnBase strategies and visions, which we look forward to sharing with our customers.