Nobly announces the acquisition of all shares in CSAM KIBI Finland OY and takes over the CSAM OnBase and document scanner business, marking Nobly’s entry into the Finnish market.

“Nobly has been actively building relationships with customers and suppliers in the Finnish market for some time, and this investment in an experienced team and a vibrant customer base enables us to accelerate our plans to establish and expand our healthcare business in Finland.” This is according to Ben Ramsay, Nobly’s leader in the healthcare sector.

“Our Nobly colleagues bring an attention to process, a focus on execution and of course a collaborative, consultative approach to partnership that I’m sure our Finnish customers will appreciate.”

Nobly is recognized as one of the leading providers of healthcare IT solutions and services in the Nordic region. This move solidifies Nobly Healthcare’s ability to serve customers throughout Finland. Sales, service, and support functions will be based at Nobly’s new office in Helsinki. This means that customers can expect increased engagement from the team as plans for further growth are developed.

Jesper Frank, the CEO of Nobly Group, emphasized the importance of today’s acquisition to the Nobly business: “This move supports both Nobly Group’s continued pan-Nordic expansion, and our strategic positioning of Nobly Healthcare as an expert IT service provider in the region. Customers can now expect to receive an enhanced service from an innovative partner that has a record of investing and supporting Healthcare organisations with modern solutions, designed to deliver clinical, operational, and economic efficiency.”

Customers will be contacted directly by the Nobly Healthcare team to discuss the transition. In the meantime, any questions can be directed to Nobly Healthcare’s Sales Manager for Finland, Kari Karmitsa kk@nobly.fi.

About Nobly

Founded in 2011, Nobly has garnered international recognition for delivering business-critical digitisation solutions both in the Cloud and on-premise. With its presence in Aarhus, Copenhagen, Oslo, Stockholm, and its newly added location in Helsinki, the company has solidified its position across the Nordic region.

Further details

“Artificial intelligence is going to have a massive impact on the financial sector. The use of AI will streamline work processes and result in overall quality improvement, ultimately leading to an enhanced customer experience.”

This is according to Simon Guldager, co-founder and partner at the IT and consulting firm Nobly. Thomas Terney, a Ph.D. in artificial intelligence and a lecturer, strongly agrees with these aspects. He emphasizes that we are already witnessing rapid developments:

“Many new services are emerging in the financial sector that leverage artificial intelligence to accelerate progress in areas such as customer service and financial advisory.”

Simon Guldager and Thomas Terney were both Keynote Speakers at the Nobly Talks 2023 conference, where they held presentations on the implementation of AI in the financial sector.

New Demands on Competencies

As the systems in the financial sector become automated with the help of artificial intelligence, it will change the competency requirements for employees in the industry, according to Simon Guldager:

“Many think that the use of artificial intelligence will make it easier to be an employee in the financial sector, but it could very well lead to greater demands on the remaining employees, as they will need to become more specialized,” says Simon Guldager.

He elaborates that the previous focus has been on creating systems that support case workers. However, with the implementation of AI, one will experience that employees in the financial sector in the future will need even greater expertise and be prepared to handle more specialized cases, complaints, and quality assurance.

Increased Need for Transparency and Data Structure

In a time when digital transactions and data exchange constitute an essential part of our daily lives, questions about security, privacy, and transparency have become more urgent than ever before.

“Financial companies must maintain their focus on compliance and transparency, and they should take an even more active stance in communicating what data they process and how they use it. This is an area that can raise concerns from a customer perspective,” says Thomas Terney.

In addition, Simon Guldager highlights that financial companies, in general, face a significant challenge in creating the best data foundation for the use of artificial intelligence:

“It’s not guaranteed that your data will fit into your AI model because data collection has previously occurred using different methods. Therefore, there is a significant need for improved data structure.”

Participants gained further insights into all aspects during this year’s Nobly Talks, as the conference took place on September 21-22 in Copenhagen.

About Nobly

Nobly is a Scandinavian IT- and consulting company, founded in 2011, with offices in Aarhus, Copenhagen, Oslo and Stockholm. Nobly delivers critical digitization solutions primarily to customers in the finance and healthcare sectors. Among Nobly’s customers are Nykredit, Arbejdernes Landsbank, Velliv, and Alka.

About Nobly Talks 2023

For the second year in a row, Nobly hosted the Nobly Talks conference on September 21- 22, 2023, where participants had access to the latest knowledge on digitalization and automation within banking, finance, insurance, and pensions. This year, among others, Simon Guldager and Thomas Terney were Keynote Speakers, both presenting exciting presentations with a focus on AI.

A New Digital Governance Order

Governance has always been at the heart of any successful financial institution. However, with “The Big Five,” the importance of digital governance has been greatly amplified. It’s no longer just about having a robust internal control structure. It’s also about ensuring that digital strategies are ethical, transparent, and compliant with the new digital regulations.

The quintet of regulations consists of DA (Digital Act), AI (AI Act), DGA (Digital Governance Act), DM (Digital Market Act), and DSA (Digital Service Act). Even though they don’t all hit the sector immediately, the sector needs to adapt to this new reality. The legislation on digital services, DSA, was published in the EU Official Journal on October 27, 2022, and came into force on November 16, 2022. It applies 15 months from January 1, 2024, or later, depending on what comes after the enactment. DMA, DGA, AI, and DA will follow thereafter.

Not Just a Box to Be Checked

In this new era, compliance is not just considered a department that ensures a box is checked. With “The Big Five,” compliance becomes an integral part of the overall business strategy. Compliance teams are becoming central players in decision-making processes, ensuring that employees of financial institutions understand and adhere to the rules. They also ensure that technological solutions are robust and that compliance with the regulations does not stifle employees’ other daily activities.

Financial companies can ease the pressure and cost burden by taking a technological approach to the derivative challenges associated with the implementation of The Big Five. The critical role that compliance now plays was discussed at Nobly Talks 2023. Leading experts shared their views and recommendations on best practices in this evolving landscape.

The Future of the Financial Sector

As the digital landscape expands, questions of governance and compliance will continue to be central to the future of the financial sector.

The consequences and costs of the new digital services are often borne by consumers, and this is where the EU has decided to take a stand. The EU aims to be a pioneer and advocate for the protection of consumer rights, privacy, and the safeguarding of fundamental democratic rules and principles.

The financial sector bears a heavy and binding responsibility as it establishes, maintains, and develops the economic entities and frameworks for all of us. Nobly Talks 2023 provided a platform for industry professionals to delve into these issues, share experiences, and shape the way forward. This will help set the agenda for the digital future in finance.

The more documents you have, the greater the frustration, and it can eventually affect the quality of the important work of adding the right keywords to the documents. That frustration is now a thing of the past, thanks to Nobly’s new Multi-Upload tool, developed in collaboration with Velliv.

The solution includes several built-in quality assurance features that make it easy to archive documents with the correct and relevant keywords. This ensures that the work is done right the first time.

Efficient Document Management Without Difficulty

Once you have specified the types of documents involved, Nobly’s Multi-Upload tool will automatically display all the common keywords for these document types, including the mandatory ones. For example, if you have received five damage photos, a driver’s license photo, and a copy of a police report, you only need to enter the CPR number and case number once. The system will then automatically add these keywords to all the selected documents, whether there are two, ten, or 30 documents/images, while still allowing for individual exceptions. This makes it quick and easy to work with metadata on all documents in a single workflow.

When you’re done, simply press the “Upload” button, and all documents, including keywords, are now saved in OnBase. They are easy to find for you and your colleagues, saving a significant amount of time! It is not uncommon for users to save between 50-70% of their time on the task by using this module instead of doing it one by one.

Save Time and Increase Efficiency

The keywords in the solution are linked to the keywords already used in OnBase. This assumes that customers are already using Nobly’s API. This means that values can be automatically viewed, and additional information can be added to the document when a keyword is selected.

The solution is installed locally for OnBase users who typically work with file uploads in OnBase. It can be easily and quickly customized to the individual’s needs in terms of categorization and adding keywords to the documents.

Prepare to step into a new era of efficient file management and optimize your workflow with our innovative upload solution. Participants at this year’s Nobly Talks were introduced to this solution and were enthusiastic.

The world is changing faster than ever before, and criminals have an incredible ability to adapt to new technologies and methods. PET’s task is not only to react but also to be proactive in understanding and countering these threats. A crucial aspect is understanding trends in economic crime. Understanding how criminals exploit cryptocurrencies, hidden money transfers, and digital platforms to finance their activities without being detected. It is a challenge to keep up with their innovations, a challenge that PET and society are determined to win.

AI in the Fight Against Crime

Artificial intelligence is on the brink of revolutionizing or transforming virtually everything in society, including the approach to combating crime. From pattern recognition to behavioral analysis, AI enables the spotting of patterns and connections that human analysts might never have discovered. But it is also important to understand that AI is not a magic solution. It requires constant monitoring, fine-tuning, and ethical handling to ensure that its superpowers are used in a fair and rule-of-law manner.

When discussing creativity from criminal minds, it is important to remember that the creativity of law enforcement and authorities must be even sharper. PET must think like them to understand their possible moves and strategies, but at the same time, the work must be based on a foundation of ethics and legality. The work on economic crime is not just about catching criminals. It is also about safeguarding democratic and constitutionally guaranteed rights, protecting society, and our values.

Financial Institutions Impose Policies and Rules

Cross-border activities play a central role in these harmful practices. They do so because criminal actors exploit differences between countries’ laws, regulations, and surveillance mechanisms. These activities include money laundering, tax evasion, fraud, corruption, and terrorism financing. For example, criminals can exploit financial institutions and systems in different countries to conceal their tracks and avoid detection.

Therefore, financial institutions are also subject to more and more policies and rules. These rules are designed to make it difficult to commit crimes while making it easier for authorities to trace the many digital fingerprints left in an increasingly complex technological world.

This underscores the importance of having a global perspective and working together across borders to combat these threats. It requires further harmonization of laws and procedures, strengthening of financial surveillance, and investment in technological capacity to trace and identify suspicious transactions.

We are all part of this battle, a collective journey toward a safer future.

The fight against economic crime was discussed at Nobly Talks 2023.

Keynote Speaker at Nobly Talks 2023, Anders Vogelsang from PET, delved into and enlightened us on how PET works in the battle against economic crime and terrorism financing.

The era where we struggle in vain to convey to an old-fashioned chatbot what we want to achieve in the conversation, and where we are typically redirected to a real person because the chatbot doesn’t understand what we write or say, will soon come to an end. In a short span of time, AI will elevate machine expertise and proficiency to the forefront. This will challenge the traditional customer service function.

An Assistant in everyday life

AI will be able to assist consumers in case processing. This will provide a natural and easy experience for customers. Attempts in the healthcare sector have challenged our general perception of whether presence and patient experiences can be delivered synthetically. In an experiment, patients were divided into two groups, where they had to evaluate their conversation with the doctor based on a set of criteria. One group was guided by real people (doctors). While the other group of patients was guided by AI. Without the patients knowing it. The surprising result was that patients believed that artificial intelligence provided better, more comprehensive, and more empathetic answers than the doctors gave to the patients.

For some quite unsettling reading. It probably shifts our understanding of and expectations for how deeply artificial intelligence is expected to be integrated into the core processes of financial institutions in the coming years.

It will naturally start at the lighter end of the scale, where complexity is low. For example, in booking an appointment, applying for a standard loan, or setting up travel insurance, etc. But gradually, we will see AI taking over more sophisticated conversations and automatically inserting and archiving the relevant parts of the conversation as data in the core systems.

AI creates more issues

In the self-driving car industry, there is a debate about liability if, for example, a self-driving car hits a person. Whose fault is it – the car owner? The car manufacturer? The developer of the self-driving car software?

The same issue of responsibility will naturally arise in the financial sector. Such as when financial institutions implement artificial intelligence and unleash it among their customers. The issue of responsibility will always lurk in the shadow of AI until some more general principles for how artificial intelligence should be legally perceived are agreed upon. Therefore, the process of implementing AI is expected to be supported by humans for a period before it truly takes off.

Therefore, there is a great responsibility on the financial sector to adapt and future-proof the work with artificial intelligence.

These issues were discussed at Nobly Talks 2023.

Expert in artificial intelligence, Thomas Terney, presented his insights on opportunities, threats, and the reality we are all soon going to have to get used to during Nobly Talks 2023. Thomas is known from, among other things, DR’s latest program series on artificial intelligence.

Aarhus, Denmark — August 8, 2023 

Nobly, the internationally recognized software and consulting company, announces the establishment of its new Healthcare department, signaling a strategic move to solidify its position as a prominent Healthcare IT player in Europe. The company is pleased to welcome Ben Ramsay as the Head of Nobly Healthcare, a role that will be instrumental in driving the division’s growth and development.

Empowering Nobly Healthcare

Ben Ramsay will spearhead the development and execution of the strategic roadmap for Nobly Healthcare, aligning with the organization’s long-term commitment to investment and expansion within the healthcare sector. With over 25 years of distinguished leadership experience in the Healthcare IT industry, spanning diagnostic imaging, remote care management, and content services, Ben Ramsay is uniquely poised to lead Nobly Healthcare towards new horizons.

Ben Ramsay has worked at well-known companies like GE and Intel, and he most recently managed the Hyland Healthcare partner program for EMEA at Hyland. In addition to his experience, Ramsay has a background in clinical work as a senior radiographer in the NHS. He later shifted his focus to driving growth in different healthcare technology segments for global corporations.

Driving Healthcare Growth

Jesper Frank, CEO of Nobly, on Ben Ramsay’s appointment, “We’re excited to have Ben Ramsay lead our Healthcare division. His industry expertise and leadership align well with Nobly’s vision to strengthen our focus and presence in Healthcare IT across Europe. We believe Ben will build a strong and dedicated team, provide focus and leadership, and help bring new products and solutions to benefit both our current and new healthcare customers.”

Ben Ramsay about joining Nobly:

“When Nobly approached me about the role, I was very excited. I have always known Nobly as a high-performing partner with a reputation for quality and integrity, as well as unrivalled technical and operational expertise.”

“The vision we must grow the Nobly Healthcare business in Europe is ambitious but realistic, backed with a well-developed plan focused on investment in the team and dedicated service to the customer base. I hope to call on my experience in the healthcare industry in EMEA to lead the expansion of the Nobly Healthcare division into new markets, and contribute to Nobly’s continued, rapid growth.”

Transforming Business Digitization Since 2011

Founded in 2011, Nobly has garnered international recognition for delivering business-critical digitization solutions both in the Cloud and on-premise. With offices in Aarhus, Copenhagen, Oslo, and Stockholm, the company has established itself as a trusted partner within the financial and healthcare sectors. The launch of the dedicated Healthcare department underscores Nobly’s unwavering commitment to innovation, growth, and enhancing value for its clientele.

Money laundering is a significant socio-economic challenge, and the Money Laundering Secretariat estimates that 68 billion Danish kroner are laundered annually in Denmark. This corresponds to approximately 11% of Denmark’s annual public expenditure, which finances, among other things, our healthcare system, education system, police, and defense.

The challenges posed by money laundering have led to an increased focus on combating it. Therefore, it is crucial for financial institutions to implement effective tools to comply with the relevant legislation.

“We are experiencing an extremely high willingness among our customers to comply with the current anti-money laundering legislation. However, it is complex, and it can be challenging to keep up with both technological and legislative developments while also struggling to keep up with criminals’ money laundering methods,” says Christoffer Nielsen, Head of Banking & Finance at the consulting firm Nobly.

From orders to fines

Currently, a Danish leasing company has received a multimillion-dollar administrative fine from the Financial Supervisory Authority for failing to meet the requirements of the anti-money laundering law. No money laundering was uncovered in the company, but the company’s controls and knowledge of its customers were insufficient and therefore did not comply with the anti-money laundering law. The fine serves as an example of the need to intensify efforts to ensure compliance with the legislation.

In addition, Jyske Bank was reported to the police by the Financial Supervisory Authority at the end of last year following an anti-money laundering inspection where significant deficiencies were identified. According to FinansWatch, the Financial Supervisory Authority rarely reports a bank for not complying with the anti-money laundering law. In their analysis, it has only happened eight times since 2015. In these cases, it involved bankrupt banks, quick loan providers, and currency exchange companies.

The findings from the inspection at Jyske Bank are similar to many other bank inspections where the Financial Supervisory Authority issues orders rather than fines. This is what Jakob Dedenroth Bernhoft, a lawyer and partner at the consulting firm Fraud React told FinansWatch in November last year. He believes that the police report is a sign that the Financial Supervisory Authority has become less patient:

“I can imagine that their patience is wearing thin because the authority has been working hard for a long time to raise banks’ awareness of this area,” Jakob Dedenroth Bernhoft told FinansWatch in November last year.

Requires decisive action

Effective solutions for compliance with anti-money laundering legislation are essential for financial institutions. According to Christoffer Nielsen, this is fundamentally about having a “license to operate.” If a company fails to comply with the legislation, it could ultimately result in the revocation of its banking license.

“The anti-money laundering legislation is now several years old, so it is remarkable if a bank still does not have a handle on its enforcement. There may, therefore, be an incentive for the Financial Supervisory Authority to increasingly move from issuing orders to imposing administrative fines and proceeding with police reports,” says Christoffer Nielsen.

Christoffer Nielsen further explains that as the years have passed and as implementations should have taken place in the country’s financial institutions, it is a natural progression for the Financial Supervisory Authority to increase the level of sanctions against the companies.

Effective handling of the anti-money laundering law

Nobly specializes in providing digital solutions for the handling of anti-money laundering legislation in financial institutions. The demand for Nobly’s solutions for anti-money laundering compliance is increasing. This indicates a growing need for efficient and user-friendly tools to ensure compliance with the rules.

“We have streamlined processes in several financial institutions, resulting in excellent business cases. We have saved our clients many working hours, and we receive nothing but positive feedback,” says Christoffer Nielsen.

With Nobly’s assistance, financial institutions can streamline their processes, reduce risks, and ensure that they play a crucial role in combating financial crime. Nobly contributes to creating a more transparent and secure financial system that benefits both businesses and society. Contact us today to learn how we can best assist you.

Insurers had to adjust overnight to the pandemic, thanks to new technology and increased flexibility. Customers had to be served digitally and employees had to solve tasks remotely. The necessary and intensive focus on digitalisation has also created a need to strengthen the security of customers’ personal data.

“The pandemic has contributed to accelerating digitalization in the insurance sector. Previously manual tasks have now been digitized and have accompanied insurance employees into their home offices.” Security is an important focus of any insurance company, which requires intelligent solutions. “With digitalization and flexible work arrangements, there is therefore a need to increase security regarding the handling of sensitive customer information,” says Claus Heuck, Market Manager for Insurance & Pension at the IT and consulting company Nobly.

The transition from security controls in the workplace to the home has initiated a digital transformation in the insurance sector. Here, Nobly can assist insurance companies with professional consulting and implementation of Nobly’s Digital Claims Solutions.

Digitalisation is the future

According to the recent report “What is the future of work” by the analysis and consulting firm McKinsey, the pandemic has accelerated certain broad trends.

These trends will continue to transform our way of working. It is about remote work and virtual meetings, increased e-commerce and other forms of virtual transactions, and faster adoption of digital technology.

The digitization of work processes and a growing employee demand for greater flexibility have quickly become the new normal. Therefore, according to Claus Heuck, insurance companies need to further strengthen their efforts going forward.

Automation of manual tasks is essential because employees can shift their focus from performing low-value-added tasks to value-added tasks where professional expertise is needed. In order to recruit new talent in the insurance industry, it is crucial that insurers can offer a flexible working environment, because that is what future employees expect from their workplace.

Another significant and often overlooked benefit of digitisation and flexibility in the working environment is that insurance companies generally reduce transport to and from the workplace, thus strengthening the companies’ CSR strategy and environmental policy.

If you need professional advice on digitalising and optimising the security of your insurance company’s work processes, our digital expertise can help you get started by implementing Nobly’s Digital Claims Solutions, which facilitate your work processes, increase security and strengthen employee retention and attraction.

CONTACT INFO

Claus Heuck
Market Manager, Insurance & Pension
ch@nobly.dk
+45 28 78 69 58