Insurers had to adjust overnight to the pandemic, thanks to new technology and increased flexibility. Customers had to be served digitally and employees had to solve tasks remotely. The necessary and intensive focus on digitalisation has also created a need to strengthen the security of customers’ personal data.
“The pandemic has contributed to accelerating digitalization in the insurance sector. Previously manual tasks have now been digitized and have accompanied insurance employees into their home offices.” Security is an important focus of any insurance company, which requires intelligent solutions. “With digitalization and flexible work arrangements, there is therefore a need to increase security regarding the handling of sensitive customer information,” says Claus Heuck, Market Manager for Insurance & Pension at the IT and consulting company Nobly.
The transition from security controls in the workplace to the home has initiated a digital transformation in the insurance sector. Here, Nobly can assist insurance companies with professional consulting and implementation of Nobly’s Digital Claims Solutions.
Digitalisation is the future
According to the recent report “What is the future of work” by the analysis and consulting firm McKinsey, the pandemic has accelerated certain broad trends.
These trends will continue to transform our way of working. It is about remote work and virtual meetings, increased e-commerce and other forms of virtual transactions, and faster adoption of digital technology.
The digitization of work processes and a growing employee demand for greater flexibility have quickly become the new normal. Therefore, according to Claus Heuck, insurance companies need to further strengthen their efforts going forward.
Automation of manual tasks is essential because employees can shift their focus from performing low-value-added tasks to value-added tasks where professional expertise is needed. In order to recruit new talent in the insurance industry, it is crucial that insurers can offer a flexible working environment, because that is what future employees expect from their workplace.
Another significant and often overlooked benefit of digitisation and flexibility in the working environment is that insurance companies generally reduce transport to and from the workplace, thus strengthening the companies’ CSR strategy and environmental policy.
If you need professional advice on digitalising and optimising the security of your insurance company’s work processes, our digital expertise can help you get started by implementing Nobly’s Digital Claims Solutions, which facilitate your work processes, increase security and strengthen employee retention and attraction.
CONTACT INFO
Claus Heuck
Market Manager, Insurance & Pension
ch@nobly.dk
+45 28 78 69 58
