OnBase solutions
Nobly specializes in the OnBase platform
OnBase consists of a series of modules. Even though it is a cohesive platform, companies can begin the transformation, from economies of scale to customer-facing platform technology, in small steps. Through the purchase, implementation, and further development of small modules tailored to a specific application area.
Platforms
Economies of scale were the way the industrialized age expressed technological advantages, and were rooted in the very design of production. Today, these benefits have been replaced by a customer-facing perspective – demand economies of scale. These benefits are exclusively about the customers, not the production, and are expressed through the establishment of a platform for the customers, where the company exhibits its own processes, data, knowledge, and a framework for the end users. A place where customers can stay, find relevant information, exchange knowledge/data and constantly build the relationship between the company and the customer.
The winners have seen this paradigm shift, and are busy building this new standpoint for dialogue and interaction with customers.
It is not easy. It requires a fundamental shift in the way the company organizes the work with data and processes.
- Data becomes the starting point for knowledge, interaction, and innovation
- Digitalization of processes removes the friction when data is moved from one process to another
- The customer dialogue must be individualized and automated
It requires robust, secure, and coherent technology – a platform. It is called OnBase, which is considered by Gartner to be the market leader – 12 years in a row.
Learn more about the various OnBase solutions
Archiving
Data capture
Customer communication
Reporting
Case management